Returns

Is the product not entirely what you expected? No problem. You can simply return the item. You have 14 days after receiving the item to let us know that you want to return the item. After we have received your request to return your item, you have another 14 days to return it.

Return Policy

1. You can return within 14 days. Returning products is at your own expense..
2. Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.
3. We'll refund you the full purchase amount, within 14 business days after return receipt, provided the product is in original condition.
4. If you have received defective, damaged or incorrect merchandise, please contact us directly.

Return from USA / Other Countries

From a country where returning is not free of charge please send the product well packaged to:

Skistore Swing - Returned Goods (Always mention: Returned Goods)
Airway Bill Number with which you received your shipment (if possible)
De Opslach 3A
NL-8448 GV Heerenveen
The Netherlands

The return shipment is at your own expense and at your own responsibility. We therefore advise you to opt for a traceable and insured shipment and to keep the shipping receipt in a safe place. Don't forget to include your order number with your return.

IMPORTANT: RETURNING FROM OUTSIDE THE EU

1. If you return from outside the EU, we will not be able to reimburse import and customs costs that have already been paid. In some cases, you can claim these costs from customs. Inform at your chosen carrier and/or customs department how you can qualify for this.
2. For USA customers you will not be charged VAT and or Custom Duties when the total order value is below $800.
3. Returning is at your own expense.
4. Always inform the carrier that it is a Returned Goods Shipment. You can insure the package but specify a customs value of € 0.
5. Always mention on your shipping invoice: RETURN SHIPMENT FOR ECOMMERCE ORDER WITH DHL +[the original DHL tracking number on which you received the package].
6. Incorrect shipped packages on which import costs will be charged by the Dutch border and customs office, will be refused or invoiced to you.

 

Return Conditions and Exclusions

Exclusions

Products and services that cannot be returned under the right of withdrawal:

 

1. Items that have been customized to your specifications.
2. Digital and physical gift vouchers.
3. Additional services such as express delivery and binding assembly.
4. Hygienic products or products with a health risk where the seal has been broken.
5. Products with limited shelf life.
6. Business customers ordering on the basis of a quote.

 

Tracking your return

You can use the tracking code to track the shipment. On average it takes 3 business days for the return to arrive at our premises. We then process the return in 1 to 3 working days. You will receive an email from us when the return and credit is processed.