Ordering from USA

Orders shipped to the United States are usually delivered within 1 to 3 business days, depending on the delivery location. The total shipping cost depends on the type of package and is shown at checkout before you complete your order.

  • Orders from the United States are exempt from Dutch VAT. Therefore, you do not pay VAT. This is clearly visible in the final order total before you place your order.
  • You are responsible for any VAT, import and customs charges. Under no circumstances can we be held liable or reimburse these.
  • Your signature is required for delivery. So no delivery without a signature at your door or porch.
  • Return shipments, even in case of a warranty claim, are at your own expense.
  • When returning your item(s), we will not refund the original shipping cost
  • We ask that you return your package UPS at all times through our online returnsportal. In addition, you should always note on the outside of the package that it is RETURNED GOODS. Only in this way would customs recognize that it is a return package and thus we can receive the package. If not returned with the proper courier service and if it is not clearly stated that it is RETURNED GOODS, the package will be returned to sender by the customs/courier service. This is the customer's responsibility. 
    Price in Dollars
  • In our online store, you can pay in US Dollars ($) or Euro (€). The final price you pay in Dollars ($) depends on the exchange rate charged by your credit card company or PayPal at the time of your order. The current exchange rate for Dollars is updated daily and reflected in our prices.

VAT, IMPORT AND CUSTOMS FEES

We have provided the information below on a best-efforts basis and no rights can be derived from it. Customs rules may change regularly, so this information may no longer be (entirely) accurate. Please make sure you are well informed to avoid unexpected costs. We are not responsible for unexpected import charges.

Order Value < $800

If your order, including shipping costs, has a value of less than $800 you will not pay VAT. In most cases you will also pay no import or customs fees, but this may vary by state.

Order value > $800

If your order is worth $800 or more, VAT, import and customs fees may be charged. You will be automatically charged these fees by the carrier. We cannot refund these charges under any circumstances.

Further Information

For more current information on this topic, please visit the web pages listed here.
https://www.cbp.gov/trade/basic-import-export/internet-purchases
https://www.cbp.gov/newsroom/national-media-release/de-minimis-value-increases-800
https://www.paypal.com/au/smarthelp/article/where-can-i-find-paypal's-exchange-rates-faq1976
https://hts.usitc.gov/